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Frequently Asked Questions (FAQ)
Quickly resolve common usage and troubleshooting issues for you?
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Frequently Asked Questions
Common Issues
Is it normal for device functionality to change after a firmware upgrade?
Firmware upgrades typically:
• Fixed known issues
• Enhance system stability
• Added new features
If you notice any functional changes after the upgrade, please refer to the corresponding firmware update notes.
What should I do if the firmware upgrade fails?
If the upgrade fails, you can try the following methods:
1. Re-download the firmware file
2. Replace the memory card
3. Restart the device and re-run the upgrade.
If the issue persists, please contact technical support for assistance.
Is it possible to downgrade using an older firmware version?
Some devices support firmware downgrades, but it is recommended to perform such operations only under the guidance of technical support.
Using an incompatible firmware version may affect the normal operation of the device.
How can I verify that the device firmware has been successfully upgraded?
After the upgrade is complete, you can view the System Information/Firmware Version in the device menu.
If the version number matches the firmware version you downloaded, the upgrade was successful.
Will the device parameters be restored to factory settings after firmware upgrade?
Some devices may revert to their default settings after a firmware upgrade.
It is recommended to record the current device parameters before upgrading, so they can be reset after the upgrade is complete.
How long does the firmware upgrade take?
Under normal circumstances, the firmware upgrade process takes 2–5 minutes.
After the upgrade is complete, the device will automatically reboot and enter normal operating mode.
Please do not perform any operations during the upgrade.
Latest Download
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Manuals, firmware, apps, etc.; can be filtered by model in the “Download Center.”
Quick Links
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Number Lookup
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Device number on the menu screen
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EMAIL:Guojin@settall.com
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