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Bird Detection, Monitoring, and Deterrence System Solution
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Portable Green Laser Bird-Repellent System Solution
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Ballistic tracking radar system solution
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Nuclear Radiation Imaging Solutions
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Mountain Conservation and Monitoring System Solution
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Super Video Investigation Individual Soldier System Solution
Solution
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Frequently Asked Questions (FAQ)
Quickly resolve common usage and troubleshooting issues for you?
Popular Topics
Hot topics
Frequently Asked Questions
Common Issues
What should I do if the app can’t download photos or videos?
Please review the following content:
1. Is there enough storage space on the phone?
2. Has the app granted storage permissions?
3. Is the WiFi connection stable?
If the download fails, you can try:
• Reconnect the device to WiFi
• Close the app and reopen it
• Restart the device
What should I do if the app can’t connect to the device after switching phones?
It may be caused by the cache on the old device.
Recommendation:
1. Delete device connection records on your phone
2. Reconnect the device to WiFi
3. Add the device again in the app
4. Confirm that the mobile phone’s system version meets the app’s requirements.
What should I do if the app cannot recognize the device model?
Please confirm:
1. Is the app the latest version?
2. Is the device firmware version too old?
3. Is the device an officially supported model?
We recommend upgrading the device firmware or reinstalling the app.
Is it normal for a mobile phone to be unable to access the internet after connecting to a device’s Wi-Fi?
This is a normal phenomenon.
The device’s Wi-Fi is primarily used for image transmission and device control; once connected to the device’s Wi-Fi, the smartphone will no longer use the internet connection.
If you need to use the internet, please disconnect the device from WiFi first.
What should I do if Bluetooth can’t connect to the device?
Please confirm:
1. The device’s Bluetooth function is enabled.
2. Bluetooth on the phone is enabled.
3. The phone is not connected to any other devices.
4. The device is within Bluetooth range.
If the connection fails, you can try:
• Turn Bluetooth off and then on again
• Delete old connection records and re-pair
• Restart the device and the phone.
What causes app screen stuttering or high latency?
Common causes include:
•Weak WiFi signal
• Insufficient phone performance
• Multiple devices connected simultaneously.
Recommendation:
• Keep the distance between your phone and the device within 3 meters.
• Close background apps
• Use a newer mobile device
• Avoid multiple users connecting simultaneously.
Latest Download
Latest Download
Manuals, firmware, apps, etc.; can be filtered by model in the “Download Center.”
Quick Links
Quick link
Number Lookup
Quick link
Device number on the menu screen
About Us View
Contact
EMAIL:Guojin@settall.com
8th Floor, Building 14, Zone 7, Headquarters Base, West Outer Ring Road, Fengtai District, Beijing
