Beijing Soske Technology Development Co., Ltd. 北京索斯克科技开发有限公司

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Frequently Asked Questions (FAQ)

Quickly resolve common usage and troubleshooting issues for you?

Why can’t the device recognize the firmware upgrade file?

The device may be unable to recognize the upgrade file for the following reasons:
• The firmware version is not compatible with the current device model.
• Firmware file name has been modified
• The firmware file is not placed in the correct directory.
• Incorrect memory card format
We recommend downloading the firmware again and following the official instructions.

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How long does the firmware upgrade take?

What should I do if the device suddenly powers off during a firmware upgrade?

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What should I do if the device suddenly powers off during a firmware upgrade?

Beijing Soske Technology Development Co., Ltd.

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EMAIL:Guojin@settall.com

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Our website uses cookies and similar technologies to personalize the advertising shown to you and to help you get the best experience on our website. For more information, see our Privacy & Cookie Policy

COOKIES

Our website uses cookies and similar technologies to personalize the advertising shown to you and to help you get the best experience on our website. For more information, see our Privacy & Cookie Policy

These cookies are necessary for basic functions such as payment. Standard cookies cannot be turned off and do not store any of your information.

These cookies collect information, such as how many people are using our site or which pages are popular, to help us improve the customer experience. Turning these cookies off will mean we can't collect information to improve your experience.

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

These cookies help us understand what you are interested in so that we can show you relevant advertising on other websites. Turning these cookies off will mean we are unable to show you any personalized advertising.

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