Beijing Soske Technology Development Co., Ltd. 北京索斯克科技开发有限公司

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Frequently Asked Questions (FAQ)

Quickly resolve common usage and troubleshooting issues for you?

What should I do if the device cannot connect to the app?

Please follow these steps to troubleshoot:
1. Confirm that the device has been powered on normally.
2. Turn on the device’s Wi-Fi or wireless transmission function.
3. Connect to the device’s hotspot from the phone’s Wi-Fi list.
4. After opening the official app, search for the device again.
5. If you still can’t connect, try restarting the device and your phone.
If the issue persists, we recommend resetting the device’s network settings or reinstalling the app.

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What should I do if the app displays “Device not connected” or “Connection failed”?

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Beijing Soske Technology Development Co., Ltd.

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Tel:86 010-63256377/86 010-63256399

EMAIL:Guojin@settall.com

8th Floor, Building 14, Zone 7, Headquarters Base, West Outer Ring Road, Fengtai District, Beijing

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COOKIES

Our website uses cookies and similar technologies to personalize the advertising shown to you and to help you get the best experience on our website. For more information, see our Privacy & Cookie Policy

COOKIES

Our website uses cookies and similar technologies to personalize the advertising shown to you and to help you get the best experience on our website. For more information, see our Privacy & Cookie Policy

These cookies are necessary for basic functions such as payment. Standard cookies cannot be turned off and do not store any of your information.

These cookies collect information, such as how many people are using our site or which pages are popular, to help us improve the customer experience. Turning these cookies off will mean we can't collect information to improve your experience.

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

These cookies help us understand what you are interested in so that we can show you relevant advertising on other websites. Turning these cookies off will mean we are unable to show you any personalized advertising.

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