Frequently Asked Questions (FAQ)

Quickly resolve common usage and troubleshooting issues for you?

What should I do if Bluetooth can’t connect to the device?


Please confirm:
1. The device’s Bluetooth function is enabled.
2. Bluetooth on the phone is enabled.
3. The phone is not connected to any other devices.
4. The device is within Bluetooth range.
If the connection fails, you can try:
• Turn Bluetooth off and then on again
• Delete old connection records and re-pair
• Restart the device and the phone.